Getting started

Support

Built-in customer support with an embeddable chat widget and a unified inbox with session replays and user context.

Everything you need to help your users

Support your customers without leaving PostHog

Chat widget
Embeddable support widget that works with posthog-js. Automatically captures session context.
JavaScript API
Build custom support experiences using posthog.conversations API for full control.
Unified inbox
View and respond to tickets with full context: session replays, events, exceptions, and user history.
Slack integration
Connect Slack for two-way sync — messages become tickets, replies sync back to threads.
GitHub integration
Connect GitHub repos for two-way sync — issues become tickets, replies sync back as comments.
Historical imports
Migrate historical tickets from other help desks into PostHog. Zendesk Support available now (beta); more sources coming.
Workflow automation
Automate ticket management with workflows — set SLAs, auto-assign, tag, and route tickets.

Community questions